CANCELLATION, REFUND, AND PAYMENT DISPUTE POLICY
1. Annual Subscription Model & Commitment
By enrolling in an annual membership or subscription package, the Customer explicitly agrees to a twelve (12) month minimum commitment period.
- Early Termination: If the Customer cancels their annual subscription at any point prior to the conclusion of the current twelve-month term, the Customer remains legally responsible for the entire financial duration of that subscription period.
- No Refunds: No prorated refunds, credits, or fee waivers will be issued for any unused portion of the subscription period upon early termination. All remaining monthly installments for the balance of the annual term will become immediately due and payable.
2. Workspace & Room Reservations
This policy applies to all reservations for co-working access, private offices, event spaces, conference rooms, or shared offices.
- Cancellation Notice Requirement: To officially cancel or reschedule any workspace reservation, the Customer must submit a formal written request via email to offices@opengridgarden.com a minimum of two (2) weeks (14 days) prior to the reserved start date.
- Late Cancellation: If a cancellation or modification request occurs within the two-week window prior to the reserved start date/time, no refund, credit, or rescheduling allowance will be provided, and the full reservation fee is completely forfeited.
3. Catering and Food Services
- Cancellation Notice Requirement: Any catering, beverage, or food service orders placed in conjunction with a conference, meeting, or outdoor event cannot be canceled or modified within three (3) business days of the scheduled event.
- Late Cancellation: Cancellations made within three (3) days of the event will be billed at 100% of the contracted catering total, and no refunds or credits will be issued.
4. Payments and Credit Card Disputes (Chargebacks)
- Agreement Not to Dispute: The Customer explicitly agrees that they will not initiate a credit card dispute or chargeback with their issuing bank for any legitimate fees, subscriptions, or reservation costs that fall within the non-cancellation parameters outlined in this agreement.
- Chargeback Penalties & Administrative Fees: In the event that the Customer initiates a groundless or contract-violating credit card dispute, and the dispute is subsequently decided in the business’s favor, or if the dispute bypasses this contract’s terms, the following penalties will apply:
- An immediate $500.00 dispute processing fee will be assessed and added to the Customer’s balance.
- The Customer will be liable for all applicable collection costs, legal fees, and administrative charges incurred while recovering the funds.
- Any outstanding balances, including dispute fees, will accrue interest at an annualized rate of twelve percent (12%), calculated daily from the date of the unauthorized dispute until fully paid.
- collection costs, and a 12% annual interest rate on unpaid balances. Billing discrepancies must be reported to offices@opengridgarden.com within 14 days of the charge before initiating any other action.